Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron. Whether the patron or student is frustrated with library policy, refusing to follow standard rules, or is simply argumentative or persistent, it is imperative to develop interpersonal skills in order to deal with these situations.
Continuing Education Services
This two-hour workshop will cover the significant changes made to the RDA Toolkit including changes to views, profiles, documents, searching, and other functionalities. Unresolved issues within the new RDA Toolkit will also be discussed.
This workshop covers the RDA instructions relevant to cataloging carrier-based and electronic video recordings.