Reference and Digital Services Librarian -- University of Dallas -- Irving, TX

POSITION: Reference and Digital Services Librarian
SUPERVISOR: Associate Dean of University Libraries and Research

The Reference and Digital Services Librarian is a non-tenure track faculty position. Reporting to the Associate Dean of University Libraries and Research, this position is responsible for providing specialized reference services to students, faculty, staff, and community patrons through in-person, telephone, and online delivery methods; provides outreach and services to distance education students; participates with library faculty and other colleagues to develop, promote, and provide library instruction and information literacy; maintains the library’s social media presence; and innovate outreach events to increase student engagement through the library’s social media channels.


  • Reference
    • Assist with the creation, development, implementation, and evaluation of reference services using print and electronic information sources to university library patrons using a variety of modes and methods.
    • Duties include assisting with faculty research, collection development in departmental areas, and library instruction.
    • Develop and revise subject and course guides to assist with reference services.
    • Working with other reference and instruction librarians, assist with the development and implementation of training and instruction in the effective use of electronic and print information resources.
    • Participate actively in developing and creating print and online publications, tutorials, and webpages.
    • Assist with keeping accurate reference statistics. Prepare any necessary statistical reports for library and university administration.
  • Digital Services
    • Responsible for managing and updating the A-Z database list, and resolving technical issues with vendors
    • Manages LibApps products, account management, and user access
    • Coordinates LibGuides updates and maintenance in collaboration with other library faculty and staff
    • Oversee the library's social media presence; work with other library faculty to keep social media posts relevant and timely.
    • Facilitate continuity of library social media and campus communication channels.
    • Collaborate with library faculty to implement strategies and initiatives to increase student engagement with the library's social media channels.
    • Use various computer software programs to design promotional text, graphics, or multimedia content including flyers, banners, and social media images.


  • This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform other job-related duties as requested by the supervisor, subject to reasonable accommodation.
  • All employees are responsible for compliance with published university policies and procedures, including but not limited to requirements detailed in the most current employee handbook.
  • Other duties as assigned to ensure the efficient and effective operation of the Cowan-Blakley Memorial Library.

Responsible for supervising work study students as needed.

Customer Service, Interpersonal Skills, Oral Communication, Problem Solving, Project Management, Time Management, Written Communication.

Master's degree from an ALA-accredited Library Science program and at least one (1) year of reference services experience; Working knowledge of electronic and print information resources and systems and their applications for reference and instruction; knowledge of various social media channels i.e. Instagram, Facebook, Twitter, etc. to promote library events and resources; familiarity with editing software like Adobe Photoshop.


  • Other Skills and Abilities Required:
    Strong interpersonal and communication skills and the ability to work with a diverse group of faculty, staff, students and library patrons. Excellent analytical, organizational, and time-management skills: ability to initiate, plan, and successfully carry out projects and meet goals and deadline. Knowledge of reference interviewing techniques. Problem solving and trouble-shooting skills. Proficiency in all Microsoft Office programs, including Word, Excel and PowerPoint.
  • Physical Demands:
    The work will require significant sitting, and some standing and walking. May require bending, and lifting and carrying of books and other material and/or equipment weighing up to 25 lbs.

The work is generally performed within an office environment, with standard office equipment available. The noise level in the work environment is usually low to moderate.


  • The work will require irregular work hours, including evenings and/or weekends.
  • This is a Library Faculty, non-tenured position.
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